TOV "CHORNOMOR TRANSPORTNA COMPANIA", in the person of director Nataliya Mykolaivna Borovik, who acts on the basis of the Charter (hereinafter referred to as the Executor), publishes this Public Offer Agreement on the provision of services (hereinafter referred to as the Agreement) to natural persons joining the terms of the Agreement (hereinafter referred to as the Customers) for the purpose of issuing Vouchers and purchase of tickets through electronic service channels, about the following:
1. DEFINITION OF TERMS
1.1. Voucher — a document received by the Customer as a result of payment through electronic payment systems of the cost of the Services and the cost of the ticket for the Trip offered by the Contractor, which contains information about the event (name, date, place and time of the event), ticket price, place, other information, required for sending to Trip, as well as a unique barcode.
1.2. WEB-site — software located on the Internet at the address https://avprivoz.com.ua and provides the Customer's access to the Services.
1.3. Customer — a natural person who joined this Agreement for the purpose of receiving Voucher processing services in accordance with the terms of this Agreement.
1.4. Trip — passenger transportation on a bus route for which the Contractor acts as a distributor of tickets.
1.5. Ticket — a document that gives the Customer the right to go on a Trip.
1.6. Service — the activity of the Contractor to provide the Customer with reference information on the direction, route, flight, date, time, place and duration of the Trip, as well as the possibility of booking and paying through electronic payment systems for the price of the ticket for the Trip offered by the Contractor, with the receipt of a Voucher that gives the right go on the Trip specified in such Voucher.
1.7. Carrier — a business entity that transports passengers and their luggage by road on routes and in directions in accordance with the permit documentation and current legislation of Ukraine.
1.8. Parties — the collective names of the Customer and the Contractor.
2. SUBJECT OF THE AGREEMENT
2.1. The Contractor provides Services in accordance with the terms of this Agreement.
2.2. The Service is considered to be provided by the Contractor and received by the Customer in full from the moment it is sent to the Customer's email address/the Customer is given access to the Voucher on the Contractor's WEB-site, which contains the data specified in clause 1.1 of this Agreement, selected by the Customer, and a unique code. The Voucher is provided to the Customer in a form and format that allows it to be printed.
2.3. The Service is provided only for the purchase of full-price tickets without applying discounts. The sale of tickets on preferential terms, provided for by the current legislation of Ukraine for certain categories of citizens, is carried out exclusively at ticket offices of the Contractor's bus stations.
3. COST OF SERVICES AND CALCULATION PROCEDURE
3.1. The Contractor provides Services in accordance with the established value of Vouchers, indicated on the Contractor's WEB-site.
3.2. The customer pays for the Services by 100% prepayment using payment systems, access to which is provided from the WEB-site, in accordance with the rules of payment systems.
3.3. The Contractor's services are considered paid if the payment system provides information about debiting funds from the Customer's account in favor of the Contractor.
The fact of receipt of payment for the Services by the Contractor is the crediting of the cost of the Services to the Contractor's account.
3.4. Refunds to the Customer, if necessary, are made through the Customer's electronic account. At the same time, the Contractor refunds the funds to the Customer's account within two banking days in the amount provided for in paragraph 3.4.1-3.4.2 of this Agreement.
3.4.1. The person who purchased the ticket has the right to return it before the departure of the bus and payment of an amount equal to the full price of the ticket, in the case of:
flight cancellation or bus departure late;
failure to provide the passenger with the seat specified in the ticket (in case the passenger refuses another offered seat);
provision for transportation of a bus whose class is lower than that indicated in the schedule at the bus station.
3.4.2. If the bus ticket is returned more than one day before its departure, provided for in the timetable, the passenger will be refunded the full price of the ticket.
If the ticket is returned within two hours or less than one day before its departure, the person will be refunded the amount paid, with the exception of 10 percent of the fare.
If the ticket is returned later than two hours, but no later than one hour before the departure of the bus provided by the schedule, the passenger will be refunded the amount paid, with the exception of 20 percent of the fare.
3.5. The Contractor bears no responsibility to the Customer in case of postponement, postponement to another date, cancellation of the Trip, other reasons for which the Trip did not take place on the date and time specified on the Contractor's WEB-site. This responsibility rests with the respective Carrier.
4. RIGHTS AND OBLIGATIONS OF THE PARTIES
4.1. The performer undertakes:
4.1.1. to provide the Services provided for in the terms of this Agreement;
4.1.2. provide the possibility to pay for the Service using the means of payment provided on the WEB-site;
4.1.3. provide advice on using the Services;
4.1.4. notify the Customer on the WEB-site about changes to the terms of the Agreement.
4.2. The executor has the right to:
4.2.1. refuse to provide the Service due to the Customer's improper performance of its obligations in accordance with this Agreement;
4.2.2. change the value of the Voucher.
4.3. The customer undertakes:
4.3.1. comply with the terms of this Agreement;
4.3.2. pay the full value of the Voucher specified on the Contractor's website at the time of payment;
4.3.3. comply with the conditions of storage of the printed Voucher during the entire Trip;
4.3.4. present the Voucher to the cashier/controller when going on a Trip or needing a refund in the cases provided for in Clause 3.4 of this Agreement.
4.4. The customer has the right to:
4.4.1. require the Contractor to provide Services in accordance with the terms of this Agreement;
4.4.2. going on a Trip by presenting a Voucher.
4.4.3. Receive a Voucher from the Contractor in electronic form.
5. LIABILITY OF THE PARTIES. DISPUTE RESOLUTION PROCEDURE
5.1. All disputed issues related to the Customer's receipt of Services are resolved by the parties using the Customer's personal data, which were specified by him during payment using payment systems, access to which is provided from the WEB-site. In the event that the Customer's personal data is specified in such a way that it does not allow or significantly complicates the possibility of establishing the recipient of the Services, the Contractor has the right to deny the Customer consideration and pre-trial resolution of disputed issues.
5.2. All disputed issues related to the implementation of this Agreement shall be resolved by the Parties through negotiations. All disputed issues are considered in the presence of the Customer's statement indicating the reason for the appeal to the Contractor's e-mail address specified on the WEB-site and a written statement sent to the Contractor's postal address.
5.3. In the event that the Parties cannot reach an agreement on disputed issues through negotiations, these issues shall be resolved in accordance with the current legislation of Ukraine.
5.4. On all issues not regulated by this Agreement, the Parties are governed by the current legislation of Ukraine.
6. OTHER TERMS
6.1. This Agreement is considered concluded from the moment the Customer pays for the Services of the Contractor in accordance with clause 3.2 of this Agreement.
6.2. By agreeing to the terms of this Agreement, the Customer confirms his legal capacity and legal capacity, the legal use of a bank payment card, and is also aware of the responsibility for the obligations imposed on him as a result of concluding this Agreement.
6.3. The Customer gives his consent to the automated and/or non-automated processing of his personal data by "CHORNOMOR TRANSPORTNA COMPANIA" TOV for the purpose of implementing contractual, administrative-legal, tax relations and relations in the field of accounting and auditing, relations in the field of human resources management and ensuring the implementation of other relationships that require the processing of personal data in accordance with the current legislation of Ukraine, as well as the collection, accumulation and storage of the Customer's personal data, including to transfer them to third parties without further notification of the Customer about such transfer. By signing this Agreement, the Customer confirms that he/she has been notified of the inclusion of his/her personal data in the personal data base of "CHORNOMOR TRANSPORTNA COMPANIA" TOV and of the rights provided for by the Law of Ukraine "On the Protection of Personal Data".
Performer
"CHORNOMOR TRANSPORTNA COMPANIA" TOV
65007, Odesa, 2 Vodoprovidnyy, 6A
Unified State Register: 43855450